When right click on Windows Explorer it crashes, it can be a frustrating and disruptive experience for users. This issue often occurs when attempting to perform a simple task, such as accessing a folder or file, and can lead to significant productivity losses. In this article, we will explore the possible causes of this problem and provide solutions to help you resolve it and get back to work efficiently.
The crash when right-clicking on Windows Explorer can be caused by a variety of factors, including corrupted system files, outdated drivers, or even malware infections. To diagnose and fix the issue, follow these steps:
1. Run System File Checker (SFC):
– Open Command Prompt as an administrator.
– Type `sfc /scannow` and press Enter.
– Wait for the process to complete. If any corrupted files are found, SFC will attempt to repair them.
2. Update Device Drivers:
– Open Device Manager and expand the categories to locate the drivers that may be causing the issue.
– Right-click on the problematic driver and select “Update driver.”
– Choose “Search automatically for updated driver software” and follow the on-screen instructions.
3. Check for Malware:
– Use a reputable antivirus or anti-malware tool to scan your system for infections.
– If malware is detected, follow the recommended steps to remove it.
4. Perform a Clean Boot:
– Open System Configuration by typing “msconfig” in the search bar and pressing Enter.
– Go to the “Services” tab, check the “Hide all Microsoft services” box, and click “Disable all.”
– Go to the “Startup” tab and click “Open Task Manager.”
– Disable all startup items and restart your computer.
– If the issue does not occur during the clean boot, it may be caused by a third-party application. Re-enable the startup items one by one to identify the culprit.
5. Reinstall Windows Explorer:
– Open Command Prompt as an administrator.
– Type `dism.exe /online /cleanup-image /checkhealth` and press Enter.
– If any issues are found, follow the prompts to repair them.
– If the problem persists, you may need to reinstall Windows Explorer by running the following command: `dism.exe /online /cleanup-image /restorehealth`.
6. Check for Windows Updates:
– Ensure that your Windows operating system is up to date by checking for updates in the Settings menu.
– Install any available updates and restart your computer.
By following these steps, you should be able to resolve the issue of Windows Explorer crashing when right-clicking. If the problem continues, it may be necessary to seek further assistance from a professional or Microsoft support.
