Can call out but not receive calls is a common issue faced by many smartphone users. It can be frustrating when you are unable to answer incoming calls, especially when you are expecting an important call. In this article, we will explore the possible reasons behind this problem and provide some effective solutions to help you resolve it.
The inability to receive calls while being able to make them can be caused by various factors, including software issues, network problems, or hardware malfunctions. Let’s delve into each of these aspects to understand the reasons behind this problem.
Software Issues
One of the most common reasons for being able to call out but not receive calls is a software issue. This could be due to a corrupted SIM card, outdated firmware, or a faulty call-handling application. Here are some steps you can take to resolve this issue:
1. Restart your phone: Sometimes, a simple restart can fix temporary software glitches.
2. Remove and reinsert the SIM card: This can help resolve issues related to the SIM card.
3. Update your phone’s firmware: Outdated firmware can cause various problems, including call reception issues. Check for updates and install them if available.
4. Clear cache and data: Clearing the cache and data of the call-handling application can help resolve software-related issues.
Network Problems
Another possible reason for not receiving calls is network-related issues. Here are some steps you can take to troubleshoot network problems:
1. Check your network coverage: Ensure that you have a good network signal. If you are in an area with poor coverage, you may not receive calls.
2. Move to a different location: Sometimes, the problem may be specific to your current location. Moving to a different area with better network coverage can help.
3. Reset network settings: Resetting your network settings can help resolve network-related issues. To do this, go to Settings > System > Reset options > Reset Wi-Fi, Mobile, and Bluetooth.
Hardware Malfunctions
If software and network issues are not the cause, the problem might be hardware-related. Here are some hardware-related issues that can prevent you from receiving calls:
1. Faulty earpiece: If your phone’s earpiece is not working, you might not hear incoming calls. Check if the earpiece is clean and try using headphones to see if you can hear the call.
2. Bad microphone: A faulty microphone can prevent your phone from detecting incoming calls. Try speaking into the microphone while someone calls you to see if the call is being detected.
3. Battery issues: A weak battery can cause your phone to turn off or restart during a call, preventing you from receiving calls. Ensure that your battery is charged and not overheating.
In conclusion, if you are experiencing the issue of being able to call out but not receive calls, try the solutions mentioned above. If the problem persists, it is advisable to consult a professional or take your phone to a service center for further assistance.